Ticket Sales and Operations Specialist in Duluth, MN for University of Minnesota Duluth (2024)

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Internal Number: 362416

UMD Intercollegiate Athletics is seeking an Assistant Director of Ticket Sales and Operations.

• Bargaining unit consideration begins on 07/16/2024 and ends on 7/23/24.
• The posting is for a 100% time, continuous position
• The pay rate range for this position starts at $24.07/hr and depends on qualifications
• Work Schedule: 8:00a,-4:30pm. Note: During peak sports times the position will require flexibility and may require weekend and evening work

Essential Responsibilities:

Ticket office operational support - 30%

• Works collaboratively with the ticket manager on renewals, sales & reseating for season tickets and single game & group ticket sales
• Assist with ticket packing and secondary invoicing.
• Support of everyday ticketing, process comp tickets and provide customer service.
• Answer incoming phone calls, assist callers with ticketing needs.
• Work ticket window on campus during regular business hours as needed.
• Work ticket window on game day both on campus and at secondary ticket window locations as scheduled.
• Game day support for all sports as scheduled to include will call representation.
• Works collaboratively with ticket manager on sales calls to current and prospective clients to secure ticket sales including follow-up to resolve questions, or resolve problems.
• Create and monitor player guest site and forms for all Division 1 and 2 sports that are ticketed.
• Monitor shopping carts for the outings for golf, baseball and football.
• Assist with creation of season plans, mini plans, single games & promotional codes in Ticketmaster
• Adhering to NCAA and conference guidelines.
• Assist with training & guidance of student ticket staff

Ticket office financial support - 70%

• Provide lead on open/close of the ticket office daily.
• Depositing/reconciliation of ticket receipts to Archtics and Host Ticketmaster sales and other special events & marketing/promotion items including, but not limited to camp registration funds, auction income, away hockey tickets, Bulldog buddies, Golf outings, Pop sales, equipment sales, programs, chuck a puck, tailgating, UA purchases, and One Voice donations.
• Utilize University financial reports and Ticketmaster for auditing and reporting.
• Order/return change funds for events.
• Reconcile Athletic spreadsheets for ticket sales gate revenue to Ticketmaster.
• Apply payments to season ticket holder accounts.
• Reconcile bank statements to Wells Fargo account, Chase Paymentech, and American Express to sales in Ticketmaster and also to Peoplesoft.
• Process all refunds for athletic events and camps.
• Collection on all unbalanced accounts.
• Reconcile camp revenue to rosters for camps.

Required Qualifications:

• High School Diploma/GED and five years of related experience to include project management. Coursework in a related field may substitute for some years of experience.
  

Preferred Qualifications:

• Documented experience working in an Athletics department.
• Documented experience working with ticketing systems and finances associated with an Athletics department.